Frequently Asked Questions
Find answers to common questions about PEDEA Shop
The Support Center is your one-stop resource to get help, view frequently asked questions, and contact support if you need further assistance.
You can contact our customer support team through the Contact Us page, or by emailing info@pedeapetroleum.com or calling +254 722 968 637.
Your order information is available in the 'Orders' section of your account dashboard. Log in to your account and select 'My Orders' to view all details.
To reset your password, click on the 'Forgot Password' link on the login page and follow the instructions sent to your registered email address.
Yes, we take your privacy and security seriously. All your personal data is encrypted and handled in compliance with industry standards. We use secure servers and access controls to protect your information.
We accept mobile money (M-Pesa, Airtel Money), bank transfers, and major credit/debit cards for your convenience.
Standard delivery takes 2-5 business days depending on your location. Express delivery options are available for urgent orders.
Yes, once your order is shipped, you'll receive a tracking number via email and SMS. You can use this to monitor your delivery status in real-time.
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