PEDEA Shop Privacy Policy

1. Information We Collect

• Personal Information: Name, phone number, email address, delivery address.
• Payment Information: Mobile money, bank details, or card information necessary to complete transactions.
• Transaction Data: Purchase history, order details, and payment confirmations.
• Device and Usage Information: IP address, browser type, device identifiers, and app/website usage activity.
• Location Data: For delivery and fraud prevention purposes (if enabled).

2. How We Use Your Information

We process your personal information for the following purposes:

• To process and deliver your orders.
• To verify identity and payment details.
• To provide customer support and resolve issues.
• To personalize your shopping experience.
• To comply with legal and regulatory requirements.
• To improve our products, services, and user experience.
• To send important updates regarding your orders, promotions, or policy changes.

3. Sharing of Information

Your information will not be sold or rented. We may share it only in the following cases:

• With logistics and delivery partners to ensure timely delivery.
• With payment service providers to process transactions securely.
• With regulators and legal authorities when required by law.
• With service providers who help operate our website, hosting, and security infrastructure.

4. Data Security

We use encryption, secure servers, and access controls to protect your data. However, no online system can be guaranteed 100% secure. You are responsible for safeguarding your account login details.

5. Your Rights

• Access and update your personal information.
• Request deletion of your account and associated data (except where retention is required by law).
• Opt out of receiving marketing messages at any time.

To exercise these rights, contact us using the details provided below.

6. Data Retention

We keep your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

7. Children’s Privacy

PEDEA Shop services are not intended for children under 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on our website and app. Continued use of PEDEA Shop after updates indicates acceptance of the changes.

9. Contact Information